THE MICROFACULTY
Complaints Procedure
IF YOU HAVE ANY COMMENTS OR COMPLAINTS PLEASE EMAIL THE PRACTICE MANAGER
The Practice Manager will contact you
If you cannot use email, please speak to a member of reception who can take your details and guide you further
Thank you for your cooperation
Complaining about NHS services
Everyone who provides an NHS service in England must have their own complaints procedure.
You can often find information in waiting rooms, at reception, on the service provider’s website, or by asking a member of staff.
You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS services you use. You cannot complain to both.
In the event of a complaint about more than one organisation – perhaps a complaint that includes issues about your GP, local hospital and ambulance service – the organisations must work together to make sure you get a co-ordinated response.
How do I find the commissioner?
Contact your local integrated care board (ICB) for complaints about primary care services (GPs, dentists, opticians or pharmacists) and secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing.
Every ICB will have its own complaints procedure, which is often displayed on its website.
Including the Boroughs of: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; Waltham Forest.
Website address: northeastlondon.icb.nhs.uk/contact-us/advice-compliments-complaints
Telephone: 0208 221 5750
Postal address:
NHS North East London ICB
Unex Tower, 5 Station Street
London, E15 1DA
Unex Tower, 5 Station Street
London, E15 1DA
Healthcare
If you’ve reached the end of the complaints process and are not happy with the organisation’s final decision, you have the right to bring your complaint to the Parliamentary and Health Service Ombudsman to look at.
The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England. This organisation is independent of the NHS.
For more information, call their helpline on 0345 015 4033 or visit https://www.ombudsman.org.uk/