All surgeries are appointments only. Please contact us during surgery hours to make an appointment.

Only one person can be seen in any appointment slot and we ask if you could please restrict the number of health issues to ensure that adequate time is given to your concerns.

It helps if you can let us know if you are attending for an antenatal, child health or other checks as we try to allocate more time for these things to be done properly and thoroughly.

Patients have the right to see the practitioner of their choice but this may cause a delay in being seen.

Please do not ask for repeat prescriptions, particularly lengthy ones, in consultations as the doctors may refuse it due to delays in appointments. Prescriptions can be done through our reception team.

If you have a health problem that cannot safely wait for a routine appointment please phone the surgery before 9:30am and explain to the receptionist that you need to see a doctor as soon as possible. This is for genuine emergencies only.

Please note, whatever the day or time if you or someone else experiences sever chest pains, loss of blood or suspected broken bones go to your nearest accident and emergency department or call 999.

Doctors can speak to patients and give some medical advice over the phone. If you require such advice please ring after 11:30 am. The GPs prefer not to be interrupted whilst consulting as it helps remain focused and undistracted on your concerns. At the very least we will take your phone number and try to get back to you.

It is critically important that you keep your contact details updated with us. Please note for practical safety reasons, we are unable to give telephone advice to people calling from overseas.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

If you cannot come to the surgery, please contact us for a home visit preferably before 10:00 am. We cannot specify a time as unexpected circumstances always arise. However, we usually aim to visit between morning and evening surgeries.

Visits are meant to be for those people who are housebound or too ill to come to the surgery.

Please remember though, there are a lot more things that we can check at the surgery and can involve the experience of the whole team faster.